Refund & Return Policy

Returns

Thank you so much for your purchase from Soul Candles. If you are not 100% satisfied with your purchase for whatever reason, we are here to help!

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
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To be eligible for a return, your item must be:

• Purchased within the last 14 days

• Unused

• In the same condition that you received it

• In the original packaging

And...

• You received a Return Merchandise Number (RMN) from us

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To receive a Return Merchandise Number (RMN), please contact us by email:

Info@soulcandles.org.

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Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
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If you are shipping an item or items over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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When your return is approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed. 

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed. 
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Late or Missing Refunds

If you haven’t received a refund yet:

• First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

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If you’ve done all of this and you still have not received your refund yet, please contact us at Info@soulcandles.org.
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Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item:

• Please notify us at Info@soulcandles.org within 72 hours for assistance

• Include photos of the damage or issue with your item

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Damaged Package

How we package our products:

• Shipping/Packing Paper

• Bubble Wrap

However, we all are aware that sometimes that packages in transit can often take some hits.
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Since our packages are sent via UPS they are insured. Although we are not responsible for UPS handling of packages, If you received a damage package or item, please contact us immediately and we will file a claim with the delivery service to get reimbursed for the shipping and damages.

Please follow steps below to help us help you:

• Take photos showing the extent of the damage

• Email proof of damage to Info@soulcandles.org with your order number

Lost or Stolen Packages

We are not responsible for packages that have been marked as delivered but has appeared or has actually been stolen. 

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If you believe you package has either been lost or stolen, please contact us within 48 hours of the delivery confirmation but did not receive the package.
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If you have any additional questions or concerns, please contact us at Info@soulcandles.org. Thank you!